Technical Analyst

Job Type
Full Time

Arkansas Supreme Court Seal Black & Gold_FinalAdministrative Office of the Courts
Job Description

 

Job Title:

AOC Technical Analyst – Position #22142706

Grade:

IT06

Division:

Court Information Systems

Revision Date:

April 19, 2021

 

Summary:

The Administrative Office of the Courts (AOC) is an agency within the judicial branch of government that works to support the state courts on behalf of the Arkansas Supreme Court.

As an equal and independent branch of government, the Arkansas Judiciary, acting with integrity, shall provide a safe, accessible, transparent, efficient, and impartial system of justice by fairly resolving disputes, protecting the public interest, and preserving individual rights while maintaining respect for the rule of law.

 

The Court Information Systems Division (CIS) is responsible for providing technological support to the state’s courts, making court information available to the public, and developing and implementing online, court-related services.  Our mission is providing technology to ensure justice.  Our vision is innovative technology supporting access to justice anytime, anywhere, on any device.​ The CIS Division is a team-based organization using the Disciplined Agile framework.  You may view our Statement of Core Values at https://www.arcourts.gov/modernization/statement-core-values.

 

The AOC Technical Analyst is required to be a competent functional user of AOC software applications provided to the courts and to have a general level of understanding of relevant court business processes.  The Technical Analyst is the technical liaison between the software applications and the application users.  The Technical Analyst is required to have a working knowledge in the technologies used to provide the applications and must be expert level in configuring and supporting the software applications.  The Technical Analyst is a member of the Application Support Team.

 

Functions:

  • Configure systems according to business requirements and write and execute scripts to solve problems and load data
  • Provide security administration for application users
  • Plan, document and execute technical hardware & software verification
  • Troubleshoot application issues and provide technical support to application users
  • Test training materials, software patches, software upgrades, configuration changes, and data conversion verification
  • Plan, document and execute technical training as needed
  • Discover and develop ways to automate manual processes
  • Other duties as assigned

 

Dimensions:

The Technical Analyst will have regular contact with elected court officials and court staff, interdepartmental and divisional staff, as well as other state agency personnel. As a representative of the AOC, the Technical Analyst is expected to maintain a high degree of integrity, decorum, and respect for court personnel.

 

 

Knowledge, Skills, Abilities:

The successful candidate must have:

    • Knowledge of installation, upgrade, and maintenance of computer hardware, operating systems, and application software
    • Proficient in Microsoft Office 365 applications
    • Proficient knowledge in writing and executing SQL scripts
    • Proficient in interacting with RDBMS, including SQL Server and Oracle.
    • Strong oral and written communication skills and the ability to communicate effectively with court and non-court, legal and non-legal, technical and non-technical persons
    • Ability to work independently and collaboratively as part of a team
    • Ability to travel in-state, sometimes overnight and on short notice
    • Ability to regularly lift up to 75 pounds

 

Minimum Qualifications:

  • Education
    • The formal education of a bachelor’s degree in Computer Science or a related field.  Advanced relevant technical certifications are also desired.
  • Experience
    • The Technical Analyst must have three years of experience in supporting and managing complex software applications

 

Minimum Salary: $57,755

 

Available: Immediately

 

To apply:

Email a cover letter and resume with salary history to cis.leadership@arcourts.gov